Most practices begin seeing improvement within 90 days when counselors engage with the system and the practice is committed to improving the consult process. Our case study shows a 14% increase within 90 days.
AI-Enhanced Counseling System for Ophthalmology
Helping practices improve the conversations that drive premium conversion.
- AI to capture what's happening inside the consult.
- Coaching to strengthen counselor performance.
- Data to uncover where revenue is being lost.
Not replacing the human touch. Enhancing it.
Plaud design partner
Record in the room. Review anywhere.
Through a recent partnership, EyeAdvisor integrates with Plaud NotePin S and Note Pro to capture patient conversations throughout the clinic. Surgeons and counselors can keep moving while EyeAdvisor helps ensure important details from the consult aren't missed. Conversation intelligence then stays accessible inside the EyeAdvisor experience.
The Problem.
There's revenue walking out of your consult rooms every single month and you can't see where it's breaking down.
Maybe you’ve brought in a consultant who ran a great training, but a few weeks later the ideas were hard for the team to stick with. Maybe you’ve tried scripts for counselors, only to hear them start sounding robotic. Or maybe you’ve poured more into marketing to bring patients through the door, yet your conversion rate hasn’t moved.
01
The Invisible Conversion Gap
Doctors and administrators can't see or hear what actually happens during patient consultations. That conversation, the one that happens without you, is the single moment that makes or breaks entire months of revenue. You're flying blind on the most important interaction in your practice
The Real Cost of a Missed Conversion
A missed conversion isn't just lost revenue today. It's the patient who never gets the best visual outcome available to them. It's the referral that never happens. It's the practice that keeps spending on marketing to fill a funnel that leaks at the bottom. The cost compounds silently month after month.
Consultants Teach Once and Disappear
Industry consultants often come in, run a workshop, leave materials behind, and move on. Within a few weeks, many teams slip back into old habits. Not because the training was bad, but because there’s no system reinforcing it, no visibility into what’s actually changing, and no ongoing feedback to keep the momentum going. Without that kind of support, even good training is hard to sustain.
Patients Can Afford It. Fear Is the Barrier.
Most patients who walk into a premium procedure consultation can genuinely afford it. What stops them isn't the price it's unresolved fear, uncertainty, and unanswered questions. The right conversation at the right moment converts hesitation into confidence. Most practices never find out where that conversation broke down.
Long-Tenured Counselors Have Blind Spots
Your most experienced counselors are often your biggest opportunity. They've developed habits some great, some limiting that nobody has ever examined. They're not resistant to improvement; they've just never had a mirror held up in a way that felt supportive rather than critical. Gentle, data-backed coaching changes that.
"I'm Not a Salesperson" And That's Fine
Your counselors didn't get into healthcare to sell. They got into it to help people. The moment coaching feels like sales training, they disengage. The most effective conversion improvement doesn't ask counselors to become salespeople it helps them become better advocates for the outcomes their patients actually want.
None of these are problems you can solve with a new script or another workshop. They require continuous visibility, ongoing coaching, and a system that compounds over time.
The System
Not a tool. Not a consultant. A complete conversion system.
EyeAdvisor combines three forces that no other solution brings together because conversion is a human skill, powered by data, and sustained through systems.
Real Coaches. Real Accountability.
Every practice gets a dedicated human coach who works directly with your counselors through live coaching sessions. Not a chatbot. Not a video course. A real person in your corner.
- Dedicated success coach assigned to your practice
- Live coaching sessions with your counselors
- Personalized feedback based on your actual consultations
- Ongoing accountability and skill development
02
AI That Listens to Every Consult.
EyeAdvisor’s AI listens to every single patient consultation in your practice. It identifies patterns, flags missed opportunities, and gives your counselors real coaching based on what’s actually happening.
- Real-time AI coaching cues during consultations
- Automatic pattern recognition across all counselors
- Objection tracking and response analysis
- Immediate Reporting & Coaching
Infrastructure That Scales.
Custom software ties it all together giving you full visibility into your consult rooms, tracking improvement over time, and generating reports that show exactly where your biggest opportunities are hiding.
- Full consultation visibility without being in the room
- Counselor performance dashboards and trends
- Conversion rate tracking by procedure type
- HIPAA-compliant recording and reporting
The Process
What the first 90 days actually look like.
- Activate & Adopt: First 30 Days
Personal onboarding with your dedicated success manager to align your workflow, structure and philosophy. Your counselors start recording consultations immediately. We capture valuable data you’ve never seen before.
- Observe & Coach: First 60 Days
Focus is on behavioral buy-in. Outcome: Guided consults become the new normal. We extract your ideal consultation process from recordings, identify internal best practices that actually work, and define what ‘great’ looks like for your specific team and procedures.
- Lift: Month 3
Efforts begin to compound. Led by: EyeAdvisor Conversion Enablement Team Outcome: A true operational baseline is established. Consistency replaces randomness. Premium conversations improve.
- Scale: Month 3+
The system keeps improving. Every consult adds to your practice’s playbook. Your counselors become your biggest advocates because it builds their confidence, not just their compliance. Consult quality becomes an organizational capability, not an individual talent.
CHOOSE YOUR PATIENT JOURNEY
Different patients. Different conversations. One system built to understand both.
Refractive and cataract patients arrive with different goals, fears, questions, and expectations.
Choose the patient journey you want to improve, and see how EyeAdvisor helps your team make those conversations more measurable, more consistent, and more effective.
REFRACTIVE
I'm helping patients reduce their dependence on glasses and contacts.
For patients considering LASIK, SMILE, PRK, or EVO ICL, the consultation is where interest turns into confidence, hesitation, or a decision to wait.
See how EyeAdvisor helps refractive practices understand what happens inside those conversations, identify where patients get stuck, and continuously coach the moments that influence conversion.
Explore Refractive Solutions →
CATARACT & PREMIUM IOL
I'm helping cataract patients choose the vision they want for life after surgery.
Cataract patients are often making more than one decision: whether to have surgery, what kind of visual outcome they want, and whether premium IOL technology is right for them.
See how EyeAdvisor helps cataract practices improve patient education, expectation-setting, lens-choice conversations, and consistency across counselors and surgeons.
Explore Cataract Solutions →Beta Begins August 17th
Connect EyeAdvisor to the systems you already run.
EyeAdvisor is integrating with Keragon so practices can connect Nextech, NextGen, Salesforce, and a wide set of other practice software in a HIPAA-compliant way.
and more
Real Results
Numbers from real practices. Not cherry-picked.
One counselor doubled their personal conversion rate in the first 30 days.
0
%
Conversion rate increase at 90 days
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days
Typical time to see first results
0
+
ophthalmology clinics actively using EyeAdvisor
Case Study
29% → 43% conversion rate in 90 days.
A LASIK, cataract, and refractive surgery practice deployed EyeAdvisor ‘ s live AI coaching platform to give their counselors real-time guidance during consultations. Delivering steady, month-over-month growth in procedure close rates over 90 days.
Who Are We?
The Team.
EyeAdvisor was built by a team that’s spent years helping ophthalmology practices improve how they attract, educate, and convert patients. Our experience spans clinical counseling, industry leadership, practice consulting, and marketing. We built EyeAdvisor to help teams continuously improve the conversations that matter most.
Philip Coroiu
Developer
Swapnil Jain
Developer
Cindy Koehler
Director of Conversion Enablement
Mick Lewis
Co-Founder, Technical Director
Cherie Nusbaum
Practice Growth Assistant
Nick Sideris
Co-Founder, Managing Director
Morgan Ventura
Head of Growth
FAQ
Frequently Asked Questions
Find quick answers to the most common questions about EyeAdvisor.ai
What exactly is AI-Enhanced Counseling?
AI-Enhanced Counseling is our term for the combination of three things working together: a dedicated human coach assigned to your practice, AI technology that listens to and analyzes every patient consultation, and practice software that tracks performance and generates actionable reports. It’s not just a tool it’s an ongoing system that improves your team’s ability to convert premium procedure patients.
How is this different from other recording tools?
Recording tools give you files. EyeAdvisor gives you data plus a human coach who helps you act on it. The AI analysis is only as valuable as the coaching that follows. We combine both, which is why our clients see sustained improvement rather than a one-time lift.
Will my counselors feel like they're being watched?
This is the most common concern we hear, and it’s the opposite of what actually happens. Counselors love EyeAdvisor because it gives them support, not surveillance. They get specific coaching on how to improve, they see their own numbers go up, and it builds their confidence. The practices that worry most about adoption are usually the ones where counselors become the biggest advocates.
How quickly will we see results?
Is EyeAdvisor HIPAA compliant?
Yes. EyeAdvisor is fully HIPAA compliant. All consultation recordings and transcripts are encrypted and stored securely. We take patient data protection seriously.
What procedures does EyeAdvisor work for?
EyeAdvisor supports a growing range of ophthalmology procedures, including cataract, refractive, interventional glaucoma, retina, cornea, and oculoplastics. If your practice offers premium procedures and you’re serious about improving your conversion rates, EyeAdvisor is built for you.
How do we get started?
Book a strategy call with our team. On that call, we’ll look at your current setup and give you specific advice on where your conversion gaps are. Even if we never end up working together it’s a no-pressure conversation.
Limited Openings Available
Ready to close your invisible conversion gap?
Book a strategy call with our team. We’ll look at your current setup and give you specific advice on where your conversion gaps are even if we never end up working together. It’s a no-pressure conversation.
Because we work intimately and hands-on with each practice, limited openings are available.
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